Frequently Asked Questions

How many different SpongeTowels® paper towel products do you offer?
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SpongeTowels® offers a high quality portfolio of premium paper towels products. For details on all of our products, please visit our Products section.

What is Sponge Pockets® Technology?
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Sponge Pockets® technology is built into our unique embossing pattern to provide added strength and absorbency, giving you everything you need to clean up all of your household messes.

How is SpongeTowels EnviroCare® different from the other SpongeTowels® products?
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FSC® certified by the Rainforest Alliance, SpongeTowels EnviroCare® paper towels are made with 100% recycled paper, making them an environmentally conscious choice. EnviroCare®’s larger roll format helps to reduce packaging waste and the “Choose-A-Size®” sheets make it easy to only use as much as you need. All of this, plus it delivers the absorbency and strength you have come to expect from SpongeTowels®.

Is the poly packaging you use to wrap your product recyclable?
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Yes, our packaging can be recycled where community programs exist.

Where can I buy SpongeTowels® paper towels?
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As one of the best-selling paper towel brands in Canada, SpongeTowels® paper towels are available at retail, grocery and drug stores across Canada. For a detailed listing of our retail partners, please go to our Where To Buy section.

If you can’t find your favourite SpongeTowels® product where you shop, please ask the store manager if they can order it for you.

Who makes SpongeTowels® paper towels?
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SpongeTowels® paper towels are made by Kruger Products L.P. following our commitment to providing the finest quality tissue products to consumers.

What does double sided embossing mean?
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Double–sided embossing means that the paper towel is embossed, or has an embossing pattern on both sides of the towel.

Can I use SpongeTowels® paper towels in the microwave?
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Although paper towels have become very popular for use in microwave ovens, we recommend that you consult your microwave owner’s manual prior to using them during microwave food preparation.

What if I still have questions?
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We appreciate hearing from our customers, so please contact us for more information. You can submit a question or comment online 24 hours per day by clicking here or call us toll-free at 1-877-577-6643 from Monday to Friday between the hours of 8:30am and 5:30pm Eastern Time. If our office is closed and you leave a message, or you submit an inquiry online, we will respond within three business days (and often sooner).